Terms of Use

1. Introduction

1.1 Overview of Services: SNAXA INTERNET SERVICE AND www.SocialMart.co ("SNAXA INTERNET SERVICE") is an online marketplace designed to facilitate the connection between sellers and buyers, providing a platform for the exchange of goods, particularly homemade and secondhand items.

By using any of the services offered by SocialMart (the "Services"), including browsing the website, creating an account, or making a purchase, you agree to be bound by these Terms and Conditions (the "Terms").

1.2 Acceptance of Terms: These Terms serve as a legal agreement between you, the user, and SocialMart, governing your access to and use of the Services. By accessing or using any part of the Services, you agree to these Terms. If you do not agree to all of the terms and conditions contained herein, do not access or use the Services.

2. Definitions

2.1 "User": Any individual or entity that uses any aspect of the Services, whether by browsing the website, registering an account, or conducting any transaction.

2.2 "Content": Text, graphics, images, music, software, audio, video, information or other materials uploaded, downloaded, or appearing on the Services.

2.3 "Services": All applications, services, and products available through the SocialMart website, accessible via www.socialmart.co or any other designated URLs.

3. User Eligibility

3.1 Age and Authority: To access or use the Services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher. By agreeing to these Terms, you represent and warrant that you are of legal age and have the authority, right, and freedom to enter into these Terms.

3.2 Account Eligibility: The Services are not available to any users previously removed from the Services by SocialMart, or to any persons barred from receiving them under the laws of applicable jurisdictions.

4. Account Creation and Maintenance

4.1 Account Creation: To access certain features of the Services, you must register for an account. When creating an account, you agree to provide accurate, current, and complete information as requested by the registration forms on SocialMart.

4.2 Account Responsibilities: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Furthermore, you agree to accept responsibility for all activities that occur under your account or password. You should notify SocialMart immediately of any unauthorized use of your account or any other breach of security.

4.3 Account Integrity: You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Content. SocialMart reserves the right to remove or reclaim accounts if appropriate (e.g., if a trademark owner complains about a username that does not closely relate to a user's actual name).

5. User Responsibilities

5.1 Lawful Use: You agree to use the Services only for purposes that are permitted by these Terms and any applicable law, regulation, or generally accepted practices in the applicable jurisdiction.

5.2 Content Conduct: You agree not to post, upload, publish, submit, or transmit any Content that: (i) infringes, misappropriates, or violates a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual or proprietary rights; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading, or deceptive; (iv) is defamatory, obscene, pornographic, vulgar, or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances.

5.3 Service Integrity: You agree not to disrupt, interfere with, or attempt to gain unauthorized access to servers or networks connected to the Services, or violate the regulations, policies, or procedures of such networks.

6. Content Ownership and License

6.1 Ownership: You retain all rights in, and are solely responsible for, the Content you post to SocialMart. You warrant that you have all the rights necessary to provide such Content and to grant SocialMart the rights described in these Terms.

6.2 License to SocialMart: When you upload or post Content to the Services, you grant SocialMart a non-exclusive, global, royalty-free, transferable, sublicensable right to use, reproduce, adapt, modify, publish, transmit, display, and distribute this Content in any media formats through any channels, whether currently known or hereafter developed. This license is for the purpose of operating, promoting, and improving the Services, as well as to develop new ones. SocialMart may also use this Content to promote your products or the platform itself, without any further permission from you or payment to you. This license continues even if you stop using our Services, but for Content that you delete or that is removed, reasonable efforts will be made to cease its use.

7. Platform Rights

7.1 Service Management: SocialMart reserves the right to manage, regulate, control, modify, and eliminate any Services as deemed necessary, without prior notice. SocialMart is not liable to users or to any third party should it exercise these rights.

7.2 Content Removal: SocialMart has the discretion to remove, preserve, or disclose any Content or information within the Services as required by law, or to enforce these Terms, respond to claims of content violation, or protect the rights, property, or safety of the platform, its users, and the public.

8. Intellectual Property

8.1 Respect for Property: SocialMart respects the intellectual property rights of others and expects its users to do the same. The platform will respond to clear notices of alleged copyright or intellectual property rights infringement.

8.2 Handling Infringements: If SocialMart receives a notice complying with applicable laws alleging that any Content infringes the rights of third parties, SocialMart may remove such Content and/or terminate a user’s access for posting infringing material in violation of these Terms. SocialMart also reserves the right to remove Content without prior notice.

9. Privacy Policy

9.1 Data Collection: SocialMart collects, stores, and uses your personal data according to its Privacy Policy. By using the Services, you agree to the collection and use of your information as outlined in the Privacy Policy, which is incorporated by reference into these Terms.

9.2 Security Measures: SocialMart implements reasonable security measures to protect your data. However, no system can be completely secure, and SocialMart does not guarantee the absolute security of your information.

10. Security

10.1 User Responsibility: You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. SocialMart encourages you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols) with your account.

10.2 Breach Notification: Should SocialMart become aware of any unauthorized access to your account, SocialMart will inform you as soon as possible and guide you through steps to regain control of your account.

11. Purchases and Payments

11.1 Transaction Handling: SocialMart provides a platform for users to sell and buy goods. SocialMart is not a party to any transactions between buyers and sellers and does not oversee the transactions beyond providing the platform.

11.2 Payment Processing: Payments are processed through a third-party payment processor. SocialMart is not responsible for the processing of payments and shall not be liable for any issues regarding financial or personal information.

11.3 Payment Methods: We accept payments online using Visa and MasterCard credit/debit card in AED.

12. Fees and Charges

12.1 Listing Fees: Users may be required to pay fees to list products or services on SocialMart, and these fees may be subject to change.

12.2 Service Charges: SocialMart may charge transaction fees for using its Services, such as a percentage of the sale price. Details of such fees are available on the platform and may be amended from time to time.

13. Promotions and Discounts

13.1 Offer Eligibility: SocialMart may, at its discretion, offer promotions and discounts that may be subject to additional terms, conditions, or restrictions. These offers are temporary and can be modified or withdrawn by SocialMart at any time without notice.

13.2 Usage: Users must follow specific instructions or guidelines provided for each promotion or discount to benefit from these offers. Misuse of promotions and discounts may result in their revocation and could affect the user's account status.

14. User Interactions and Disputes

14.1 Interaction Guidelines: SocialMart provides a platform for user interaction but is not involved in the actual communications between users. Users must conduct themselves in a manner that is respectful and in accordance with the platform’s policies.

14.2 Dispute Resolution: In the event of a dispute, users are encouraged to resolve their issues amicably. SocialMart may offer mediation services at its discretion but is not obligated to resolve such disputes or to intervene in any disagreements that arise from transactions.

15. Returns and Refunds

15.1 Return Policy: Sellers may establish their own return policies, which must comply with SocialMart’s minimum standards. Buyers are responsible for reviewing and agreeing to the seller’s return policy before making a purchase.

15.2 Refund Processing: In cases where a refund is warranted and agreed upon, refunds will be processed in accordance with the terms set out by the seller’s policy. SocialMart facilitates the refund process but is not responsible for issuing refunds directly, unless otherwise stated.

16. Shipping and Delivery

16.1 Shipping Policies: Sellers are responsible for shipping their products in accordance with the terms they specify at the time of listing. SocialMart does not handle or guarantee shipping, nor is it responsible for any delays or issues that arise during shipping.

16.2 Delivery Disputes: SocialMart encourages users to contact the seller directly with any concerns regarding shipping and delivery. In the event of a non-delivery or shipping dispute, users may report the issue to SocialMart’s support team for guidance.

17. Cancellations

17.1 Cancellation by Buyer: Buyers may cancel their orders in accordance with the seller’s cancellation policy, which should be clearly stated and made available prior to the completion of a purchase.

17.2 Cancellation by Seller: Sellers reserve the right to cancel transactions under certain circumstances, such as inventory issues or pricing errors. In such cases, buyers will be notified and refunded promptly.

Cancellation requests can be made through self-service options on the website or contact our customer support at help@socialmart.co. Then the merchant or company handling the service or product is usually responsible for receiving and processing cancellation requests promptly. Our customer support will handle cancellation and customer concerns by verifying customer details and confirming the cancellation. If applicable, the merchant processes any refunds owed to the customer according to the refund policy.

18. Termination and Suspension

18.1 Account Termination: SocialMart reserves the right to terminate or suspend a user's account if they breach any terms of this agreement, engage in prohibited activities, or if their behavior is deemed harmful to other users or the platform.

18.2 Suspension Appeal: Users who have their accounts suspended or terminated may appeal the decision by contacting SocialMart’s support. The platform will review the appeal and may reinstate the account based on the circumstances of the suspension.

19. Modifications to Service

19.1 Changes to Services: SocialMart reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. Users agree that SocialMart will not be liable to them or to any third party for any modification, suspension, or discontinuance of the Services.

19.2 Notification of Changes: Whenever feasible, SocialMart will provide advance notice of significant changes to the Services that may adversely affect the use of the Services by existing users.

20. Third-Party Links and Services

20.1 External Links: The Services may contain links to third-party websites or services that are not owned or controlled by SocialMart. SocialMart has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services.

20.2 No Endorsement: The inclusion of any link does not imply endorsement by SocialMart of the site or any association with its operators. Users are advised to read the terms and conditions and privacy policy of any third-party site that they visit.

21. User Feedback

21.1 Encouragement of Feedback: SocialMart encourages users to provide feedback, comments, and suggestions for improvements to the Services ("Feedback"). By submitting Feedback, users grant SocialMart a perpetual, irrevocable, non-exclusive, royalty-free license to use and implement such Feedback in any manner without compensation.

21.2 Use of Feedback: Feedback submitted by users may be used to improve the Services, develop new features, and enhance user experience, at SocialMart's discretion.

22. Dispute Resolution

22.1 Agreement to Arbitrate: Before filing any claim against SocialMart, the user agrees to attempt to resolve the dispute informally by contacting SocialMart directly. If a dispute is not resolved within 60 days of submission, the user or SocialMart may bring a formal proceeding.

22.2 Arbitration Process: SocialMart and the user agree that any judicial proceeding will be brought in the federal or state courts of UAE, and both parties consent to venue and personal jurisdiction there.

23. Limitation of Liability

23.1 General Limitations: In no event will SocialMart, its affiliates, agents, directors, employees, suppliers, or licensors be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from the use of or inability to use the Services.

23.2 Specific Exclusions: Liability is excluded for the content uploaded by users, technical malfunctions, and unauthorized access to user transmissions by third parties.

24. Indemnification

24.1 User Indemnity: Users agree to defend, indemnify, and hold harmless SocialMart, its affiliates, officers, agents, employees, and partners from any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from: their use of and access to the Services; their violation of any term of these Terms; their violation of any third-party right, including without limitation any copyright, privacy, property, or privacy right; or any claim that their Content caused damage to a third party.

25. Warranties and Disclaimers

25.1 No Warranties Provided: The Services are provided on an "as is" and "as available" basis. SocialMart does not warrant that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis.

25.2 Disclaimer of Certain Damages: SocialMart makes no warranties regarding the accuracy, completeness, reliability of the content provided through the Services, and disclaims all liability for any errors or other inaccuracies relating to the content or information provided.

26. Governing Law

26.1 Applicable Law: These Terms will be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

26.2 Jurisdiction: Any disputes arising out of or relating to the Terms or the Services will be resolved in the competent courts of the United Arab Emirates.

27. Severability

27.1 Enforceability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect.

28. Entire Agreement

28.1 Completeness: These Terms, together with any amendments and any additional agreements you may enter into with SocialMart in connection with the Services, shall constitute the entire agreement between you and SocialMart regarding the Services.