We want you to be completely satisfied with your purchase on www.socialmart.co/shipping-return. That's why we offer a transparent and hassle-free process for shipping, returns, and refunds. This policy outlines the guidelines to ensure a smooth experience for our valued customers.

Shipping Policy

• Shipping Carriers: We partner with several third party to offer reliable delivery services.
• Shipping Costs: Shipping costs are calculated based on the weight, size, destination of your order, and the chosen shipping method. You can review shipping options and costs before checkout.
• Delivery Timeframes:
  • Domestic (UAE): Most orders arrive within 2-7 business days.
  • International (GCC countries): Delivery times may vary. Estimated delivery times will be provided at checkout.
• Order Tracking: You will receive a tracking number once your order ships, allowing you to monitor its progress.
• Shipping Restrictions: We currently ship all over UAE. We may be unable to ship certain items to some locations due to legal or logistical restrictions.
• OFAC Compliance: SocialMart strictly adheres to OFAC sanctions in accordance with UAE law. We will not ship products or provide services to any countries or individuals on OFAC sanctions lists.

Returns Policy

• Eligibility: You may return an item for a refund if:
  • It is damaged or defective upon arrival.
  • You received the wrong item.
• Return Timeframe: Return requests must be initiated within 48 hours of receiving your order.
• Return Procedure:
  • Contact our customer support at help@socialmart.co to request a return authorization.
  • Provide your order number, reason for return, and any relevant photos.
  • Upon approval, you will receive instructions on how to ship the item back to the seller.
• Return Shipping Costs: Buyers are responsible for return shipping costs unless the item arrived damaged or the wrong item was shipped.
• Item Condition: Items must be returned unused, in their original packaging, with all tags and accessories included.

Refunds Policy

• Eligibility: Refunds are granted if the returned item meets our return policy criteria.
• Refund Timing: Refunds will be processed within 7 business days after we receive and inspect the returned item.
• Original Mode of Payment: Refunds will be issued exclusively through your original payment method.
• Refunds will be done only through the Original Mode of Payment

Dispute Resolution

• Customer Support Mediation: If a dispute arises between a buyer and seller, our customer support team will review the case, communicate with both parties, and attempt to facilitate a fair resolution in accordance with our platform's policies.
• Further Recourse: If necessary, we may recommend additional dispute resolution methods, such as arbitration or legal action. We advise buyers and sellers to consult with legal advisors in these instances.

Contact Us

If you have any questions about our Shipping, Returns, and Refunds Policy, please contact our customer support at:

Email: help@socialmart.co